Terms & Conditions
We have tried to keep the ordering process as simple as possible, and to limit the number of terms and conditions that need apply. However, if you have any questions about the details of the sections below, please contact us.
All correspondence will be treated in the strictest confidence. Any complaint or query will be dealt with promptly as follows:
- we will acknowledge correspondence within 5 working days
- we will aim to resolve all issues within 1 week from initial date of communication.
- we will keep you fully informed during this process
Order information
We display all prices for the items, delivery, and other services clearly on the website. Subject to errors, all the information and prices on this website are correct at time of order.
Limitations
This website must not be used for any other purpose than searching for a title or placing an order with us. It must not be used for any transmitting of illegal or objectionable material, the breaching of any laws including copyright and unauthorised access or disrupting the network or website or causing interference and enjoyment of the site for other users.
Payment
Unless by prior arrangement, no goods will be transferred until paid for in full.
Cancellation
If you cancel you must return the goods to us at your own expense in the registered address. However, if the goods are faulty or do not comply with the contract, we will pay for the return of the goods. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.
- Items should be in their original condition
1. Items should be returned within 15 days of the day you bought them with a receipt.
2. Tell us why you're returning the item(s) and whether you want a refund or a replacement.
- *Damaged or Incorrect item
If your item arrives damaged or we send you the wrong item, we apologize for the inconvenience. You’ll be refunded for the original item price.
REFUND METHOD: We'll make the refund when you return the goods to us in the registered address.